Shipping & Returns
***Shipping charges include handling, packaging materials, and insurance***
All packages will ship via the selected carrier method chosen at checkout. All items are packed carefully and insured for the full value. If an item arrives damaged please contact me immediately to resolve. For in-stock items I will send out your package within 1-3 business days of receiving payment. For custom orders, preorders, and made-to-order items please refer to the listing for creation time.
If you are ordering multiple pieces of pottery I will try to ship in one package whenever possible. Some pieces may be too large and require separate packaging.
Please contact me if your item is damaged during shipping. While I try to ensure everything is packed extremely well, once it leaves my hands I know it won't be treated with loving care. I pack with this in mind.
Easy Returns & Exchanges
To return or exchange an item please contact me for assistance. All items must be sent back in the original packaging and insured for the full value within 10 days. Return shipping costs are the responsibility of the customer. Your refund will be processed once the item has been safely returned.